Service Level Agreements

Several weeks ago, we reviewed ITIL, its practices, terminologies, and certification (you can read that here).  Part of ITIL’s definitions and methodologies are something known as SLAs. An SLA is a Service Level Agreement.  It is an agreement between an IT service provider and a customer.  It describes the IT service, documents Service Level Targets, and […]

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ITIL

In addition to working towards the Microsoft Technology Assistant Database certification test, there are some other certificates that I would like to eventually study for and obtain.  One that is near the top of the list is a certification for ITIL® (Information Technology Infrastructure Library).  ITIL is the most widely accepted approach to IT service management in […]

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