Looking Back

It’s really hard for me to believe, but this is my 100th post to TechTrek.  I’m really proud of everything that has happened and all of the things that I have learned since my first post on November 5th, 2015.  I’m incredibly proud of myself for not once missing a publishing date — I set a […]

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Service Level Agreements

Several weeks ago, we reviewed ITIL, its practices, terminologies, and certification (you can read that here).  Part of ITIL’s definitions and methodologies are something known as SLAs. An SLA is a Service Level Agreement.  It is an agreement between an IT service provider and a customer.  It describes the IT service, documents Service Level Targets, and […]

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